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Communities > Diagnostic & Analysis System > MaxiSys > Autel being fair Am so impressed
Autel being fair Am so impressed

2519 Views 7 Replies Latest reply: 2015-01-21 08:10:13


  •   Level 6   
    (707) points
    hefaus
    2015-01-19 17:08:19
      Well for one I am very Happy with Autel. I had some issues way back before my updates expired and was told it was fixed but you know the story it was not. I wrote to China support as well as Maurice  with Autel US and between them all they reviewed my complaints and decided China Support that is to give me a free day to update. As you can imagine i was surprised so I sent them China support Cheryl Zhu an email saying what day would work for me that they gave me to choose from. I selected the 20 of Jan 2015 and low and behold my update was there.A day early for me but I caught it on the 19 anyways. I downloaded everything checked the GM program in question and the issues were repaired.I was worried about buying another year update as there was no way of checking this issue out.. A good day for me and more trust for Autel..Thanks Support both US and China

  •   Level 10   
    (7890) points
    ede65

    2015-01-19 18:29:00 (Reply to:hefaus)

     yes autle is coming forward, they need us as much as we need them. but remember always question everything it tends to keep everybody decent and respectfull.

  •   Level 6   
    (707) points
    hefaus
    2015-01-19 18:33:47 (Reply to:ede65)
     That is very true and Autel has my respect for what they did

  •   Level 5   
    (275) points
    jbrheaume

    2015-01-19 18:52:18 (Reply to:hefaus)

    That is incouraging

  •   Level 10   
    (10965) points
    Autel Support

    2015-01-19 21:52:59 (Reply to:hefaus)

     If we have some mistake, we will surely find some way out. And we thank  you for your trust.

  •   Level 10   
    (7890) points
    ede65

    2015-01-20 18:09:25 (Reply to:Autel Support)

    Thank you support, this are the kind of actions autel should be taking in the present
    time and in the future, we will all gain respect and trust for autel again. Keep up the
    good work.

  •   Level 6   
    (712) points
    Screechie

    2015-01-20 20:34:45 (Reply to:ede65)

    Autel all the way.

  •   Level 6   
    (437) points
    Wild Bill

    2015-01-21 08:10:13 (Reply to:hefaus)

    I love the tools I have bought. I am an Autel guy all the way. !!!!!!
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